Published on 9 December 2022
In this Privacy and Cookies Policy, you will find all important information regarding the use of personal data of our users and customers, regardless of the channel or method (online or in person) of your interaction with us.
We are transparent about the management of your personal data so that you understand the implications of how we use your data and the rights you are entitled to in relation to your data:
Information about the manager and processor of your data
The controller and processor of your data is:
– Bio Life Lab, trgovina in storitve, doo, Žaucerjeva ulica 1A
1000 Ljubljana Registration number: 9240128000
Tax number: SI 80911285
o Postal address: Žaucerjava ulica 1A, 1000 Ljubljana, Slovenia.
o E-mail address of the data protection officer: [email protected]
Purpose of personal data processing
Depending on the purpose of the processing, in accordance with the explanation above, we must occasionally process certain data, as explained below, which in most cases, but which depend on the individual case, are the following:
Remember that when you are asked to enter your personal data to access any function or service on the website, we will mark some fields as mandatory, as they are data that we need to have in order to provide the service or provide access to the function in question. Please note that you may not be able to complete your user registration or may not be able to use the relevant services or features if you choose not to provide us with the requested information.
In certain cases, information about you may be provided to us by a third party, namely by using a function or service on the website, for example by delivering an order to your address. In these cases, we only process data relevant to this function or service, as defined in the Privacy and Cookies Policy.
In other cases, we may collect data passively, as we may use tracking tools such as browser cookies and other similar technology on our website and in the communications we send you.
Depending on how you interact with us on our website, ie. depending on the services, products or features you wish to use, we will process your personal data for the following purposes:
PURPOSE of processing
To manage your registration on the website
If you decide to become a registered user of our website , we must process your data in such a way that we can recognize you as a user of the website and give you access to the various features, products and services available to you as a registered user. You can cancel your registered user account by notifying us of the cancellation at [email protected].
To develop, process and implement the purchase or service contract you entered into with us on the website
– To notify you of updates or send informative notices related to contractual functions, products or services, including quality surveys and opportunities to determine the level of customer satisfaction with the service provided;
– To process payment for products or services purchased, regardless of the payment method used.
– To manage any post-purchase warranty claims or to process a request for product availability information, product reservations through the website, subject to the availability of this option from time to time.
– For invoicing purposes and providing access to receipts and invoices for purchases made through the website.
– To ensure the use of other available features or services.
To fulfill requests or applications that you send
– We only process personal data that is absolutely necessary to manage or resolve your claim or application.
– If you contact us by phone, the call may be recorded to ensure the quality of the service and to enable us to respond to your request.
For marketing purposes
– Customizing the services we provide to you and enabling us to make recommendations and analyze your user profile based on your interactions with us on the website (for example, based on your purchase or search history).
– If and when you subscribe to our newsletter, we will process your personal data for the purpose of managing your subscription, including sending you personalized information about our products or services through various means (such as email or SMS). We may also provide you with this information through push notifications if you have activated this option on your device.
– When carrying out promotions (for example, to organize contests or to send a list of items saved to the email address you specified). By participating in any promotion, you give us permission to process your personal data provided to us in relation to each promotion and to disclose it on various media, such as social networks or on the website itself. In each promotional campaign in which you participate, you will be provided with conditions in which we will describe the processing of your personal data in more detail.
To analyze the usability and quality of our services
If you access our website, we inform you that we will process your browsing data for analytical and statistical purposes, i.e. to understand how users use our website and with the measures we implement on other websites and applications so that we can improve our services.
In addition, we periodically conduct quality surveys and measures to learn about the level of satisfaction of our customers and users and to identify areas for improvement.
Lawful processing of your data
To manage registration on the website
We believe we have a legitimate interest in associating your purchases and activity data collected through various website channels with your account.
To develop, process and execute a purchase or service contract
We process your data, as this is necessary for us to conclude a purchase or service contract.
Certain types of data processing related to the purchase process are only activated due to your request or permission, which also applies to the storage of payment data for future purchases or the processing of data necessary to read cash register receipts. In these cases, the processing of your data is based on your consent. In addition, we process your location data when you give us your consent to provide specific services through the application.
We believe that we have a legitimate interest in carrying out the necessary checks to detect and prevent potential fraud or fraudulent use of the website, for example when you make a purchase.
We believe that we have a legitimate interest in responding to your requests or questions through our various existing contact channels. We understand that the processing of this data also benefits you to the extent that it enables us to properly assist you and respond to your inquiries.
When you contact us, the processing of your data is absolutely necessary for the execution of the purchase contract, in particular for the management of inconveniences related to your order or product/service obtained through the website.
If your request is related to the exercise of your rights, which we inform you about below, or to requests regarding our products or services, we are permitted by law to process your data, as it is intended to ensure compliance with our legal obligations.
The processing of your data for marketing purposes is legally permitted by the consent you have given us.
In order to be able to offer you personalized services or to show you personalized information on our website, we consider that, as part of displaying personalized information, we have a legitimate interest in performing profiling with the information we have about you (for example, your browsing style, preferences or history purchases) and personal data that you have provided to us, such as age range or language, as we understand that the processing of this data is also beneficial to you because it allows you to have a better user experience and access to information according to your preferences.
Usability and quality analysis
We believe that we have a legitimate interest in analyzing the usability of the website and the level of user satisfaction, as we understand that the processing of this data also benefits you, as it enables the improvement of the user experience and the provision of high-quality services.
Data retention time
To manage user registration on the website
As long as you are registered as a user.
To develop, process and execute a purchase or service contract
We will process your data for as long as necessary to complete the purchase of products or services, including any returns, complaints or claims regarding the purchase of the product or service in question.
Sometimes we will only process data until you choose otherwise, such as payment method data that you have requested to be stored for future purchases (when this feature is available).
We will process your data for as long as necessary to resolve your claim or application.
We will process your data until you unsubscribe or cancel your e-newsletter subscription.
We will also show you personalized ads until you change your device, browser or cookie settings to withdraw your consent.
If you participate in promotional activities, we will keep the data for a period of six (6) months from the end of the campaign.
Usability and quality analysis
We will process your data from time to time until we implement a specific quality-related measure or survey, or until we anonymize data about your browsing behavior.
Transmission of personal data
Third parties who provide us with support in the services we offer also have access to your personal data.
These persons are:
Due to the efficiency of service delivery, some of these providers are located in territories outside the European Economic Area, which do not provide a level of data protection comparable to that provided by the European Union. We inform you that in these cases we will transfer your data with appropriate safeguards and always keep it secure using the most appropriate tools for international data transfer, such as standard contractual clauses and appropriate additional measures.
We are committed to keeping your personal data confidential and we guarantee that you can exercise your rights. Our contact regarding personal data is [email protected], where you simply inform us of the reason for your request and the right you wish to exercise.
In addition, we may offer you the ability to exercise your rights and set your privacy preferences when using some of our services or by providing access to certain channels within our website.
Regardless of the purpose or legal basis we use to process your data, you have the following rights:
If you have given us your consent to process your data for any purpose, you have the right to withdraw such consent at any time.
If you do not want us to send data to third parties for the purpose of displaying advertisements, you can change this in a number of ways, such as by changing your device, browser and/or cookie settings, by reviewing the privacy policies and settings of the social media pages where you have profile, or by sending an email to the above email address notifying us of your request.
If we have a legal basis to process your data based on your consent or if we enter into a contract with you, you have the right to request the portability of your personal data. This means that you have the right to receive the personal data to which you have given us access in a structured, common and machine-readable form, so that you can pass it on to another person directly without hindrance on our part.
If the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.
the information in this Privacy and Cookies Policy at our sole discretion. In this case, we will notify you in various ways on the website (for example, via a pop-up window or a push notification), or you will receive a notification to your email address if the change in question is related to your privacy. This way you will be able to read it, rate it and, if necessary, object to it or unsubscribe from any service or feature. In any case, we suggest that you periodically check the Privacy and Cookies Policy in case there have been any minor changes or improvements to the interaction.
What are cookies?
A cookie is a small text file that a website, application or other platform stores on your desktop computer, tablet, smartphone or any other similar device with information about your browsing or usage. A cookie is like a tag that identifies your device. For example, cookies are necessary to facilitate browsing and to know how users interact with the website in order to improve it. They are also very useful for displaying ads based on user preferences, as well as for other purposes, which are described in more detail below. Cookies do not harm your computer or device.
When we talk about “cookies”, we also refer to other similar technologies to install and/or collect information about your device (such as flash cookies, web beacons, pixels, HTML5 (local storage) and SKD technologies for applications. Also the term “cookies” refers to the use of fingerprinting techniques, that is, those techniques of combining information that help us recognize your device. Sometimes these technologies work with cookies to collect and store information, either to provide certain features or services on our website, or and to display advertising on independent platforms, taking into account your browsing experience.
This explanation is a general example of what cookies are and is for informational purposes only. The specific cookies we use are detailed in the cookie settings pane, which you can access on our website.
What types of cookies are there?
Depending on ownership, cookies can be:
Own cookies: Those cookies that are sent to the user’s computer or device from a computer or domain managed by the operator himself, and which hosts the website or service requested by the user.
Third-party cookies: Those cookies that are sent to the user’s computer or device from a computer or domain that is not managed by the operator, but by another entity that processes data obtained through cookies.
Depending on the purpose, cookies can be:
Necessary cookies (technical): Those cookies that allow the user to browse the website, platform or application and use various options or services related to them. Such as traffic control, data or session recognition, access to sections or content with limited access, remembering elements that are part of the order, execution of the purchase process, payment management, fraud control related to the security of the service, use of security elements while browsing, submit requests to register or participate in an event, store content for playing video or audio, enable dynamic content (for example, animation of loading text or images), or share
use of content on social networks. Necessary technical cookies are downloaded by default when a website is displayed or a service requested by the user is provided.
Cookies for functionality or customization: These cookies are necessary to remember information so that the user can access services or websites with special characteristics where his experience may differ from that of other users. For example, language, number of displayed results, when the user starts a search, the appearance or content of the service depending on the type of browser used or the region from where the service is accessed, etc. If you do not accept cookies, this may result in slow website performance or poorly tailored recommendations.
Analysis cookies: Those cookies that enable the quantification of the number of users, the sections of the website visited and the way of interaction with it, in order to carry out measurements and statistical analysis of the use for improvements based on the analysis of the usage data generated by the users of the website or services.
Behavioral advertising cookies: Those cookies that store information about the behavior of users, obtained by constantly observing their browsing habits, which allows the development of a specific profile for displaying advertising. These cookies enable the management of advertising spaces, which the operator has included directly or in cooperation with third parties, if necessary, in the most efficient way possible.
The information collected in cookies allows us, among other things, to improve our website by evaluating statistical data and usage patterns (number of visits, most visited sections, time of visit, etc.) to know in a statistical way how users interact with the website in order to improve our services, as well as to adapt the website to your individual interests, faster search, etc.
However, we never store sensitive information such as passwords, credit or debit card details, etc. in the cookies we use.
How can you manage cookies on this website?
In the cookies configuration pane, which is always accessible on our website, you will be able to get all the information about the cookies used by this website, together with information about the purpose, duration and management (own or by third parties) of each of them, so that you can activate and deactivate the use of those cookies that are not absolutely necessary for the website to function.
You can decide to stop using cookies at any time.
Regarding third-party cookies to deliver interest-based advertising to you, please note that certain third parties may be members of any of the following self-regulatory online behavioral advertising programs with appropriate opt-out options:
Google Analytics – https://tools.google.com/dlpage/gaoptout
Who uses the information stored in cookies?
Data stored in cookies on our website are used exclusively by us, except for those defined as “third-party cookies”, which are used and managed by external entities in order to improve our services and the user experience when browsing our website.
Bio Life Lab, trgovina in storitve, d.o.o.
Žaucerjeva ulica 1A
For more information about our products and other business inquiries please email us at [email protected]
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