Bio Life Lab

 Terms and Conditions

With these Terms and Conditions, the company Bio Life Lab, trgovina in storitve, d.o.o, Žaucerjeva ulica 1A, 1000 Ljubljana, registration number: 9240128000, tax number SI 80911285, registered with the registration authority on 14.10.2022 at the District Court in Ljubljana, Slovenia (hereinafter referred to as the ” Seller” or “Bio Life Lab”) determines the general conditions of the Bio Life Lab online store. The relationship between the Seller and the Visitor/Buyer is governed by the Price List and the Policy on Privacy and Cookies.


  • Bio Life Lab is a Seller of products that it delivers to the Buyer against payment. The Seller publishes a description of the products on the website .
  • The Buyer is any natural person or legal entity with full business capacity who has entered into a purchase agreement with the Seller in accordance with these general terms and conditions.
  • A visitor is any natural person or legal entity with full business capacity who visits the website .


In the purchase process, the Visitor/Buyer follows the following steps:

  • review of each product in the product range on the website;
  • product selection for purchase;
  • adding the selected product for purchase to the shopping cart;
  • determining the quantity of the selected product for purchase in the shopping basket;
  • review of the price of the selected quantity of products, including the calculated tax, if it is necessary to calculate it;
  • entering promotional codes
  • customer data (name, surname, address, phone number, e-mail address)
  • choosing the method of delivery of the product;
  • choice of payment method;
  • review of the order and confirmation and submission of the order and thus completion of the purchase; the purchase procedure for legal entities is the same as for natural persons, only company data – title and VAT ID – are indicated in the Buyer’s data.


Shipping prices are calculated according to Price list that you can find on https://biolife-lab.comThe order will be delivered within 3 – 5 working days in Slovenia, and other countries 7 – 11 working days, if the order is placed on Monday by 11 a.m., and from Tuesday to Friday by 1 p.m. NO delivery on weekends and holidays.

When you receive notification that the shipment has been dispatched, the shipment is sent to the Pošta Slovenije on the same day. The next day Pošta Slovenije weighs the packages and enters them into the system. Your package will receive a status in the Pošta Slovenije the evening before delivery.  For orders in Slovenia the package is delivered (in most cases) the next business day, orders in other countries 5 – 9 business days. 


The Seller allows the Buyer the following payment methods for the purchase of products from the online store:

  • preliminary transfer of the purchase price to the Seller’s transaction account according to the prepared invoice – upon confirmation of the order, we will send you the invoice to your email address. Once you settle it and we receive the payment to our account, the goods will be shipped;
  • advance payment via PayPal account;
  • payment by credit card or instant payment – payment card or debit card. After placing the order, you will be automatically redirected to the website where you can make the payment by your card, by entering all the necessary payment information and confirming the payment. When the payment is done, you will receive a message that your order has been successfully placed and we will inform you later about the next steps;
  • payment is also possible with cryptocurrencies via the GoCrypto system (more info). In case of withdrawal from the purchase agreement, the purchase price will be returned to the customer’s transaction account.


Prices on the website are the same for all Visitors/Buyers of the Seller’s online store. Purchases can only be made by Buyers who enter all the necessary information for the order on the website.

All prices in the online store are listed in euros, including VAT, but do not include delivery costs. All prices are current only at the moment the order is placed, so they are valid until we publish prices.

Before the Buyer confirms the order, the Buyer can change the selected method of delivery of the product and the method of payment.


Acceptance of the order is the moment when the Buyer receives a notification from the Seller by e-mail that the order has been accepted.


After acceptance, the order goes into further processing. The Seller reviews the order, checks the availability of the ordered products and confirms the order or refuses with reason. Upon confirmation of the order, the Seller informs the Buyer by e-mail of the estimated delivery date, and at this stage the purchase agreement for the purchase of the ordered products is irrevocably concluded between the Seller and the Buyer.


The Seller prepares and sends the ordered products to the address specified by the Buyer in the order submission process within the expected period.


The Seller issues a written invoice to the Buyer from the online store. The purchase agreement between the Seller and the Buyer is concluded in the form of a purchase order on the website and is stored on the Seller’s server. The purchase agreement is concluded in English language.

The purchase agreement between the Seller and the Buyer is concluded the moment the Seller confirms the order.

The purchase procedure for legal entities is exactly the same as for natural persons, except that you enter the VAT ID and company name during the registration step. Purchases by legal entities are also subject to the General Terms and Conditions, with the exception of the possibility of withdrawing from the purchase agreement without a stated reason, within 14 days of receiving the items, as is the case for natural persons.


Price campaigns can be implemented in the online store, such as special price campaigns or promotions for different time periods.

Products can only be purchased in quantities that are suitable for general use by natural persons. Discounts in the online store do not add up. Promotions that are not directly linked to the product are billed only at the end of the order, when the visitor fills in all the necessary data for billing.

Promotional codes cannot be used on already discounted products. You can only use one discount code per order.

Special discount codes, such as: discount code for the first order, business offers, special codes – apology, technical error, etc., can be used by the customer only once (for one order).



Website is the exclusive property of Bio Life Lab doo, therefore any use, distribution, copying or other use or misuse of data, photos, which are part of this website, from this website without the prior approval of Bio Life Lab doo is prohibited


Withdrawal from the purchase agreement is subject to the provisions of the general conditions and valid legal provisions. Article 43 of the Consumer Protection Act applies to withdrawal from the purchase agreement, which states: “In purchase agreement concluded at a distance, the consumer has the right to notify the company within fourteen days that he is withdrawing from the purchase agreement, without having to give a reason for your decision.”
The Buyer has the right to inform the Seller at the contact e-mail address [email protected] within fourteen (14) days from the date of receipt of the ordered products, that he withdraws from the purchase agreement, without having to give a reason for such a decision. The return of the purchased products to the Seller within the deadline for withdrawing from the purchase agreement is considered a notice of withdrawal. The only cost incurred by the Buyer due to withdrawal from the purchase agreement is the shipping cost of returning the Seller’s products.
The purchased products must be returned to the Seller at the address Bio Life Lab doo, Žaucerjeva ulica 1A, 1000 Ljubljana at the latest within 30 days from the date of sending the notice of withdrawal from the purchase agreement. Purchased products must be returned to the Seller undamaged, in the original packaging and in the same quantity, unless the products are destroyed, damaged, lost or their quantity has decreased through no fault of the Buyer. Returning the goods received within 14 days of receipt without prior written notice is also considered a withdrawal from the purchase. The products must be unused, undamaged and in the original, undamaged and unglued packaging together with the attached documentation.
A copy of the invoice must be attached. For returned products, the Seller will return the amount paid to the Buyer as soon as possible, but no later than within 30 days of receiving the notice of withdrawal, but any used promotional codes and other discounts will not be returned to the Buyer. The refund of the paid amount is carried out by the Seller in person or transaction account of the Buyer.

Legal entities do not have the option of withdrawing from the purchase agreement within 14 days of receiving the item without reason, as is the case for consumers (natural persons).

If the Seller also provided the Buyer with free additional goods (a gift), the Buyer must also return this gift (unused, undamaged in the original, undamaged packaging) when withdrawing from the purchase agreement.

The Buyer is legally responsible for any reduction in the value of the goods that occurs as a result of use that is not intended for anything other than familiarization with the properties and functionality of the goods. The Buyer is not entitled to withdraw from the purchase agreement in the event that the goods are made according to the Buyer’s custom requirements (e.g. packaging with engraving or dedication) or if the Buyer takes the goods out of the packaging and for hygienic reasons it can no longer be returned to it (e.g. open cosmetic preparations and other goods that come into direct contact with the skin). Also, the Buyer cannot withdraw from the purchase agreement on the gift wrapping service when the goods are packed and thus the service is provided.

The only cost charged to the Buyer in connection with withdrawal from the purchase agreement is the cost of returning the items (which, in the case of shipping, is charged according to the price list of the delivery service and depends on whether it is a shipment/package). We do not accept ransom packages.

The cost of sending in Slovenia is EUR 3.90 for shipments abroad, the postage is calculated subsequently according to the price list of postal services in international traffic of Pošta Slovenije.



Buyer can complain about the product when it actually has a defect. In this case, the Buyer sends the product in its original packaging to our address with a photocopy of the invoice and a description of the product defect. We will examine the returned product and inform you within 8 days about the validity of the complaint.

The visual material of the goods in our online store is of an informative nature only and is not a binding description of the characteristics of the goods.

Send the returned goods to our address:

Bio Life Lab d.o.o
Žaucerjeva Street 1A1000 Ljubljana



The price list of all services/products is available to the customer on the website .


The information or personal data you provide to us is processed in accordance with the Privacy and Cookie Policies. When using this website, you confirm that all the information and data you provide are true and correspond to the actual situation.

By using this website and ordering through this website, you agree that:

  • you will only use this website for legally valid orders;
  • you will not place false or fraudulent orders;
  • you provide us with your true and accurate data.

If you do not provide us with all the information we need, you cannot place the order. When placing an order on this website, you confirm that you are over 18 years of age and that you have the right to enter into purchase agreement under the law.


  • The service provider can change these general conditions in accordance with applicable regulations and its business policy.
  • If any provision of these general terms and conditions turns out to be void or invalid in any other way, this does not affect the validity and enforceability of the other provisions of these general terms and conditions, if these general terms and conditions can also exist without an invalid or void provision, whereby such invalid or void provision is considered for separable from the other provisions of these general conditions, which are adjusted accordingly in the event of separation.
  • These general conditions are judged according to the law of the Republic of Slovenia. The local court in Ljubljana has jurisdiction to resolve disputes.

These general conditions apply from 10/03/2023.


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